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Continuous Improvement Manager
New Zealand Post, Auckland
At NZ Post, we are going through a major transformation which sees us preparing for the future by building an unmatched delivery backbone and last mile network; implementing the technology, databases and infrastructure to digitise and optimise the network; enabling a more extensive range of delivery choices and deepening strategic relationships with our customers. The IIS workstream is a series of interconnected activities within our Operational Excellence Programme, which is focussed on providing the technology smarts, the processes, and people capabilities to ensure the organisation is ready to operate these new facilities.  Kōrero mō te tūranga - About the role This pivotal role involves spearheading the design and development of streamlined and standardised processes and technology solutions supporting the implementation of a comprehensive, automated and streamlined network. The core focus of the role is to collaborate with the business, guiding the definition and facilitation of future-state products and standards essential for the efficient flow of our customers' products within the courier network. Additionally, you'll craft strategies for capturing and utilising data to enhance network performance. This role will see you engaging with SME's and executive level stakeholders from across the organisation, contributing to the processes, standards and data management of the network. You'll be the interface between network operations channels, marketing, sales and ultimately our customers so great interpersonal skills are essential. Mōu - About you As an experienced Continuous Improvement Manager, you'll bring with you proven experience leading, managing and delivering improvement initiatives to deliver tangible business change. You'll have gained this by working in multifunctional project teams or across business units, ideally in a similarly large and complex organisation like ours. To succeed in this role you'll be a high performing relationship manager with strong continuous improvement delivery experience; along with being a highly accomplished coach and facilitator and a project manager who can operate in a complex transformational change programme. As a natural relationship builder experienced in leading change in large operational environments you will have honed your communication and facilitation skills to reach audiences of all levels. You'll couple this with: Being experienced in programme and project methodologies and tools A working style that prioritises keeping all the individual parts connected and moving in the same direction Being able to influence, engage and build cohesion and sense of purpose across project teams The ability to see the big picture across a complex work programme and lead in an ambiguous work environment The ability to quickly glean key insights from data sets and to deliver these for key stakeholders in a digestible manner And of course, a high level of initiative, sound judgement and discretion. Hiahia? - Interested?  If you have the experience we are looking for and want interesting, rewarding work, we invite you to review the Job Description and apply online through www.jobs.nzpost.co.nz.  For further information, please contact Gemma Corbett on 027 372 4705 or [email protected] for this position close on 28 April 2024. Please note that due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.   All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check and may be required to undertake a drug test.  There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.  We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.