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Cloud Support Engineer (Networking Monitoring & Scaling)
Amazon, Auckland, NZ
DESCRIPTIONAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization? If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success. WHAT CAN YOU EXPECT FROM A LIFE AT AWS? Every day will bring new and exciting challenges on the job while you: - Learn and use groundbreaking technologies. - Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. - Interact with leading engineers around the world. - Partner with Amazon Web Services teams to help reproduce and resolve customer issues. - Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services. - Drive customer communication during critical events. - Drive projects that improve support-related processes and our customers’ technical support experience. - Write tutorials, how-to videos, and other technical articles for the developer community. - Work on critical, highly complex customer problems that may span multiple AWS services.WHY AWS SUPPORT?- First and foremost this is a customer support role – in The Cloud- On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.- Career development: We promote advancement opportunities across the organization to help you meet your career goals- Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.- As we operate on follow-the-sun model, you may be required to work a staggered week; either Sun-Thu or Tue-Sat (no on-call) This role supports and focuses on our Networking services such as Elastic Load Balancing, Auto Scaling, Cloud Watch, Route 53, VPC (Virtual Private Cloud). Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests.We are open to hiring candidates to work out of one of the following locations:Auckland, NZL | Wellington, NZLBASIC QUALIFICATIONS- Bachelor’s degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field or equivalent work experience- Good Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion - Detection and Prevention Services)- Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux)- Experience with Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing)PREFERRED QUALIFICATIONS- Experience configuring virtual server environments- Knowledge/experience in configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc.- Experience managing full application stacks from the OS up through custom applications- Experience configuring software-based Load Balancing solutions- Experience with end to end application monitoring, tracing and alerting using tools like CloudWatch, Grafana, Datadog, Prometheus etc.- Good understanding of security best practices- Good understanding of distributed computing environments and methodologies- Good Knowledge managing domain transfers, records and DNS security.- Experience troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related).- Experience in monitoring IT services.
Customer Service Partner (12 month fix term)
, hamilton, NZ
SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e:commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers who are passionate about fulfilling our purpose.SEE generated 5.6 billion in revenue in 2022 and has approximately 16,300 employees who serve customers in 120 countries/territories. To learn more, visit sealedair.About the Role:We are looking for a 12 month fix contract Customer Service Partner to join our CS team base in Hamilton site,Waikato, New Zealand.Reporting to the Customer Service Manager, the main responsibility of this role is to manage orders for your portfolio of customers. This is a key relationship role where building strong relationships and knowing your customers business is vital.Some of the main responsibilities are to process all orders efficiently and accurately while proactively advising Customers of any changes or impacts to their orders. You will demonstrate strong problem:solving skills to own and resolve Customer issues in line with company processes and where necessary coordinate activities with other departments to ensure complete Customer satisfaction. Proactiveness, multitasking, accuracy, clear communication and maintaining strong relationships with customers will be the key to success in this role.Hours of work will be based on the requirement of the business to support regional customers from Monday to Friday during the hours of 8.00 am to 7.00 pm.About the Team:We are a team of like:minded people, passionate about providing a great customer experience. As a team, we enjoy a good laugh and having some fun, in an environment where we learn from each other and always look for new and innovative ways to get the job done. We are a close:knit team looking for someone to grow and develop alongside us.About the Person:The ideal candidate will be passionate about people and customer service with great communication skills. You will have experience within a similar position and previous SAP experience is preferred but not required. If you enjoysolving problems, building strong relationships and are comfortabletaking initiative,then we would love to hear from youClosing date: April 27, 2024Note: you must have NZ work rights to be considered for the role.Only successful applicant will be contacted.Requisition id:46446Relocation:NoThe Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.*Please be cautious of fraudulent recruiting efforts using the SEE name or logo. SEE will never request private information during the application process, such as a Drivers License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at MON1
Cloud Support Engineer (Networking Devices)
Amazon, Auckland, NZ
DESCRIPTIONABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success. WHAT CAN YOU EXPECT FROM A LIFE AT AWS? Every day will bring new and exciting challenges on the job while you:- Learn and use groundbreaking technologies- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs- Interact with leading engineers around the world- Partner with Amazon Web Services teams to help reproduce and resolve customer issues- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services- Drive customer communication during critical events- Drive projects that improve support-related processes and our customers’ technical support experience- Write tutorials, how-to videos, and other technical articles for the developer community- Work on critical, highly complex customer problems that may span multiple AWS services WHY AWS SUPPORT?- First and foremost this is a customer support role – in The Cloud- On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.- Career development: We promote advancement opportunities across the organization to help you meet your career goals.- Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.- As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).Want to know what’s it like to be a Support Engineer at AWS? Take a look!https://www.youtube.com/watch?v=GC3bWcFFZToWhat if I’m not an expert in all the preferred qualifications listed on the job description? That’s okay. That’s our preferred list, not a required listed. We hire people who can dive deep so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet. Amazon Web Services is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are open to hiring candidates to work out of one of the following locations:Auckland, NZL | Wellington, NZLBASIC QUALIFICATIONS- Experience troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related)- Good Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion Detection and Prevention Services)- Good Knowledge managing domain transfers, records and DNS security (DNSSEC and DNS Filtering)- Experience with Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing)PREFERRED QUALIFICATIONS- Bachelor’s degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field or equivalent work experience- Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux)- Experience in monitoring IT services and good command of associated technologies- Experience configuring virtual server environments.- Knowledge/experience in configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc.- Experience managing full application stacks from the OS up through custom applications- Experience configuring software-based Load Balancing solutions.- Experience with end to end application monitoring, tracing and alerting using tools like CloudWatch, Grafana, Datadog, Prometheus etc.- Good understanding of security best practices.- Good understanding of distributed computing environments and methodologies
Optometrist : OPSM Rotorua
, rotorua, NZ
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely:recognized vision care and eyewear brands in the world. Our proprietary eyewear brands include Ray:Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Our advanced lens technologies include Varilux, Crizal, Eyezen, Stellest and Transitions. We offer superior shopping and patient experiences with a network of 18,000 stores including world:class retail brands like Sunglass Hut, LensCrafters, Salmoiraghi and Viganò and GrandVision.Every day, EssilorLuxottica's 180,000 employees in 150 countries work towards a common mission to help people see more and be more. In 2021, the Company's milestones included a collaboration with Meta to launch Ray:Ban Stories smart glasses; the acquisition of GrandVision bringing 39,000 new employees into our family; expansion of our International Employee Shareholding community, and the launch of Eyes on the Planet, our strategic approach to sustainability.In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, OPSM, Ray:ban and Laubman and Pank.About UsAt OPSM, we are a leading eyecare and eyewear retailer in Australia and New Zealand with more than 80 years of history. We are an integral business within the Luxottica Group, the global leader in eyewear headquartered in Milan, Italy. Our aim, is to raise the standard of eye health and eyecare, using our world:class technology.Our portfolio includes proprietary brands such as Ray:Ban and Oakley, as well as licensed luxury brands such as Giorgio Armani, Burberry, CHANEL, Dolce and Gabbana, Prada, Ralph Lauren, Tiffany and Co., Valentino and Versace.Your OpportunityAs an Optometrist in our store you will get to work with world class technology including Retinal Camera, Visual Field Analyser, Non:contact tonometer, Corneal Topographer, Optos UWDRS and OCT. You will also understand the lives behind the eyes and identify how OPSM can help maximise a customer's lifestyle enjoyment factor with appropriate eyecare, while providing the highest level of tailored customer service.Your Responsibilities:Perform eye examinations for a broad range and scope of customers by taking on different types of appointments e.g. kids, contact lenses, therapeutics etc.:Confidently recommend lens solutions based on customer lifestyles:Clearly explain lens technology, communicatingthe features and benefits of lens products tocustomers including coatings and extras:Coach and mentor Graduate Optometrists in the usage and recommendation of technology to customers:Work with the Store Manager and Managing Optometrists to maximise Eyecare revenue, including but not limited to technology, Optometry labour efficiencies and appropriate Medicare billingCulture and BenefitsWe are the leader in eyewear and eyecare around the world and are proud of our iconic brands, premium products and services. We are made up of a diverse and talented team who are excellence focused and passionate about providing exceptional customer serviceBy joining us, you will enjoy the following benefits::Diverse career progression opportunities to grow, develop and specialise in areas of interest:Access to Luxotticas Institute of Professional Development including fellowship programs and post:graduate scholarships:An in:depth graduate pathway program supported by a local mentor and team :Local and global volunteering opportunities through our charity partner, OneSight:A yearly product allowance and product discounts to treat yourself, family and friendsNext Step
Product Manager
New Zealand Post, Auckland
Product Manager Bring your passion for creating great products to the team at NZ PostWellington or Auckland based opportunityCollaborate with a highly supportive team, grow your Marketing career Kōrero mō te tūranga - About the role Step into the dynamic world of NZ Post and be part of our exhilarating transformation! As online shopping continues to surge, NZ Post stands tall as the premier delivery partner. We're set to completely change the game and the way we connect with every corner of New Zealand. Parcels are the heartbeat of our business, driving well over half of our revenue, with NZ Post proudly delivering two out of every three parcels purchased online nationwide. As a Product Manager in our largest and fastest growing revenue stream, you will be responsible for owning and delivering the product strategy and roadmap for a portfolio of domestic parcel products in our Business Value Stream. You'll collaborate closely with cross-functional teams to ensure that our products not only meet but exceed customer expectations. Working with the other Product Managers to manage the product lifecycle, your strategic vision will play a pivotal role in elevating our brand's presence and solidifying our position as industry leaders. In today's fast-paced digital landscape, your contribution will resonate not only with your friends and whānau but also with virtually every Kiwi embarking on their online shopping adventures. Make a real impact and join us in placing the customer and our iconic brand at the very core of our operations. Mōu - About you To truly excel in this role, we're looking for an eCommerce connoisseur who thrives in connecting operations and our customers using processes and technology, and making the complex seem simple. You'll have a knack for distilling insights to understand what our customers need now, and in the future. With strong communication skills, you'll be a go getter, who is skilled in leading and driving initiatives within complex and at times ambiguous environments, taking your portfolio where it needs to be and taking the business and customers on that journey with you. We foster a culture of collaboration, creativity, and continuous learning, providing an ideal platform for driven individuals to further grow and excel in their marketing career.Alongside the above, you'll couple this with; A tertiary qualification in business, marketing or a related fieldPrevious experience in a Product Manager or similar roleA positive can-do attitude with loads of resourcefulness and intrinsically drivenProven experience with market research methodologies, product development lifecycle, and digital marketing strategiesThe ability to communicate ideas and information clearly and conciselyEffective engagement with stakeholders at all levels - form and manage effective networks and influence across the organisation Mō te Tukurau Aotearoa - About NZ PostNZ Post is an iconic organisation with a rich history and bright future. We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce. It's an exciting time to join. Hiahia? - Interested? Come and join the whanau!If this sounds like your next career move, apply today, or to find out the full requirements of the role please download the JD available via the NZ Post website. If you require additional information, contact Jessica Barron (Talent Acquisition Specialist) on 027 298 7284 Applications for this position close on Sunday 21 April 2024. Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.  All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check and may be required to undertake a drug test. If you're interested in a role, please apply directly through our online portal. Our team of experienced in-house recruiters is the glue between our business and finding the right person for the role and we therefore won't consider candidates through agencies (unless previously arranged).There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.
EHS Coordinator : Hornby
, hornby, canterbury, NZ
Company OverviewGrounded by a history that is deeply rooted in innovation, Hexion is a global employer committed to building and protecting the future by producing innovative performance materials. Our materials are the building blocks for critical industries-including construction, agriculture, energy, automotive, and infrastructure protection. Everywhere you look, you will find our materials and people at work to help customers make products that are stronger, safer, and cleaner. When you work for Hexion, you'll join a team that is committed to operating safely and with integrity to build a more sustainable future for all : our associates, our customers, and the communities where we live and work.This role is responsible for compliance with both Hexion and Government occupational health and safety (OH and S) regulations. It requires a substantial amount of leadership and courage to achieve compliance with OH and S standards and regulations. The role is also vital in providing an OH and S perspective to process risk assessments and will therefore participate in formal process hazard analysis reviews as required. Additionally, the role is responsible for oversight and compliance with the OH and S requirements of New Zealand's Major Hazard Facilities (MHF) legislation, specifically ensuring that control measures for personal safety are identified, monitored and their status reported upon in a timely manner.Position OverviewAs our new EHS Coordinator, you will partner with all site personnel to manage the implementation and maintenance of the Safety Management System (SMS) and provide expertise to deliver health and safety outcomes aligned to Hexion's corporate EHS Policies. This role will be ideally suited to someone who has formal OH and S training or a strong operations/manufacturing background with sound EHS and process safety knowledge and experience. Reporting to the Senior Manager MHF/EHS, some of the duties and responsibilities will include:Regulatory Compliance:Coordinate the site compliance with environmental, health and safety regulations:Participate in MHF studies and data collection/analysis:Ensure timely submission of mandatory corporate and regulatory reports:Assist with emergency response activities following spills and releases including mandatory agency reporting as requiredOperational EHS Management:Coordinate and participate in EHS performance improvement initiatives:Monitor the use of the site Process Safety Management (PSM) processes, emergency response and other safety programs:Support and participate in the site Safety Committee through the chairing and organization of meetings, minute taking and assigning of actionsAuditing and Management Systems:Understand the site Safety Management System elements and monitor business performance against the elements of the SMS applicable to OH and S:Participate in site internal:audits and participate in external and corporate EHS and Process Safety audits:Monitor closure of audit actions and outcomes:Monitor completion levels for the sites training activitiesAbout YouThe ideal candidate will have::Relevant combinations of training and experience in occupational health and safety (formal qualifications are viewed favorably) or relevant experience in the engineering, chemistry, or environmental sciences:Familiar with safety and environmental regulations including air, wastewater, storm water, solid and hazardous waste regulations:Natural curiosity and desire to participate in a high performing team:Possession of leadership qualities:Strong critical thinking, problem solving and decision:making skills:The ability to interpret and apply health and safety legislative standards and guidelines practically:Proficient and fluent communication skills, both written and verbal:Ability to build effective working relationships across the business:A strong commitment to upholding standards and processes
Partner Sales Manager - New Zealand
Amazon, Auckland, NZ
DESCRIPTIONWould you like to be part of a team that is redefining the Tech industry?Amazon Web Services (AWS) is leading the next paradigm shift in computing and is looking for world class candidates to help drive opportunities with the leading partners (systems integrators and software partners).Do you have the business savvy and industry expertise necessary to position AWS as the technology platform of the future?As a Partner Sales Manager within Amazon Web Services (AWS), you will have the exciting opportunity to deliver on our strategy to build mind share and adoption of Amazon Web Services’ Cloud Computing Platform covering a wide area of services from infrastructure to Artificial Intelligence, IoT, Machine Learning, Big Data and analytics and Mobile services across AWS’s customers by leveraging partners.You will drive the AWS business opportunities with partners by teaming with the account management teams and their leadership to address the business needs. This requires driving field relationships with partners, customers and the AWS team.You will possess a business background that enables you to engage at the CXO level and to easily interact with enterprise customers, sales/field reps and partners.You should also have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions.Key job responsibilities• Create a holistic view of the Partner Community with your deep understanding of the partner capabilities and solutions that will delight customers.• Advise Customers, Partners, and commercial sales teams on the value of Partner solutions, and recommend qualified partners to support customer needs.• Expand existing AWS footprint as well as drive new customer engagements with partners to grow overall revenue with a focus on business outcomes.• Become a trusted member of the sales team to own deal execution with partners, leveraging Partner programs, and coaching partners on best practices.• Drive sales territory end to end from a Partnering perspective including the development, and execution of a comprehensive Partner Sales Strategy by Territory.We are open to hiring candidates to work out of one of the following locations:Auckland, NZLBASIC QUALIFICATIONS• 10+ years of experience in sales or business development in the software/technology industry • Experience engaging and influencing senior executives and strong familiarity with decision making processes in enterprise customers • Demonstrated history with partners through account management, product management, program management and business development engagements • Experience working and communicating with multiple stakeholders and cross functional teams including direct and channel marketing, solution architect teams, product management and account management teams • Strong sales and/or technical DNA with a desire to coordinate field teams to develop and close high-profile dealsPREFERRED QUALIFICATIONS• Consistently exceeds quota and key performance metrics • Direct sales experience • Prior experience working with Systems Integrators and Consulting Companies to achieve sales. • Experience working within the enterprise software development industry.
Cloud Support Engineer (Containers)
Amazon, Auckland, NZ
DESCRIPTIONAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you: Learn and use ground breaking technologies. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. Interact with leading engineers around the world. Partner with AWS teams to help reproduce and resolve customer issues. Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services. Drive customer communication during critical events. Drive projects that improve support-related processes and our customers’ technical support experience. Write tutorials, how-to videos, and other technical articles for the developer community. Work on critical, highly complex customer problems that may span multiple AWS services.WHY AWS SUPPORT ENGINEERING? First and foremost this is a customer support role – in The Cloud. On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives. Career development: We promote advancement opportunities across the organization to help you meet your career goals. Training: We have training programs to help you develop the skills required to be successful in your role. ROLE DESCRIPTION This role supports our services that focus on enabling Container Deployments on AWS with services such as AWS Elastic Container Service (ECS), Elastic Kubernetes Service (EKS) and AWS Batch. Want to know what’s it like to be a Support Engineer at AWS? Take a look! https://www.youtube.com/watch?v=GC3bWcFFZToWhat if I’m not an expert in all the preferred qualifications listed on the job description? That’s okay. That’s our preferred list, not a required listed. We hire people who can dive deep so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet.Amazon Web Services is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We are open to hiring candidates to work out of one of the following locations:Auckland, NZL | Wellington, NZLBASIC QUALIFICATIONS- Knowledge and experience in administration and troubleshooting across DevOps/Deployment, Orchestration Management, Containerization, Configuration Management.- Knowledge and experience in Continuous Integration Technology (eg. Chef, Puppet, Docker, Jenkins, Ansible, or related tools).- Knowledge and experience in troubleshooting Linux or Windows issues on servers- Certificate, Diploma or Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical positionPREFERRED QUALIFICATIONS- Experience in Web and Application Server technologies including deployment and troubleshooting (eg. Apache HTTPD, Apache Tomcat, Nginx, IIS).- Experience in scripting or development using Python, Node.js/JavaScript, PowerShell, Golang or Bash.- Knowledge and experience in networking including troubleshooting, HTTPS/TLS, iptables, packet capture analysis- Experience with Kubernetes container orchestration engines (eg. Docker Swarm) and containerization technologies (eg. Docker, Podman, Containerd)- Understand the concepts of high availability and scalable system design
Operational Excellence Specialist
New Zealand Post, Auckland
Support driving problem solving activity across the network. Empower local teams to own and drive business improvement. Promote a culture of operational excellence through uplifting OE capability. Kōrero mō te tūranga - About the role Our Strategy & Excellence team are responding to our changing environment by making the most of our potential opportunities. We are acting now and aligning to the strategic direction of our business. This way of operating will enable a collaborative model combining strong operational line management with end-to-end process expertise. The main purpose of this role is to facilitate problem solving activity across the network, enabling identification of root causes and effective scoping & implementation of improvement initiatives.  You'll also fully utilise your black belt qualification to promote a culture of operational excellence through enabling effective collaboration across teams and empowering local teams to own and drive business improvement, alongside supporting/training/coaching local improvement specialists to uplift improvement capability across our operations. Specific Accountabilities are; Working across all levels of the organisation, provide coaching and support across the network empowering and enabling improvement practices. Design and Implementation of Continuous Improvement Programmes.Proactively identify, scope and lead initiatives to improve processes and lift business performance. Lead analysis of operational performance identifying both areas of concern to alleviate and good practices to share across the network. Ensure benefits and outcomes of improvement initiatives are monitored, measured and managed. Support implementation of Process Engineering, Operational Excellence and MOS frameworks. About the Strategy & Excellence Operational Team  NZ Post operates an integrated network where items are delivered safely, in the most cost-effective and profitable manner based on the class of service the customer has paid for. The Strategy and Operational Excellence team are responsible for ensuring that the capabilities for this are defined, built and maintained in such a way that decentralised operations can utilise these to meet the defined service, safety and cost outcomes. Mō te Tukurau Aotearoa - About NZ Post NZ Post is an iconic organisation with a rich history and bright future. We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce. It's an exciting time to join. He Aha Te Pai - What you'll love about us!  Alongside the opportunity to work with a team passionate about delivering, our permanent employees enjoy a wide variety of benefits including: Free onsite secure parking at the APC Access to discounted health insurance plans for you and your family Special rates on fantastic holiday home accommodation around New Zealand Retail shopping discounts with our partners An Employee Assistance programme to support you when you need it Plus more!! Hiahia? - Interested? Come and join the whanau! If this sounds like your next career move, apply today, or to find out the full requirements of the role please download the JD available via the NZ Post website. If you require additional information, contact Gemma Corbett (Talent Acquisition Specialist) on 027 372 4705 or [email protected] Applications for this position close on 21 April 2024. Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.   All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check and may be required to undertake a drug test.  If you're interested in a role, please apply directly through our online portal. Our team of experienced in-house recruiters is the glue between our business and finding the right person for the role and we therefore won't consider candidates through agencies (unless previously arranged).  There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values. We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.
Enterprise Architect
New Zealand Post, Auckland
Dynamic, fast paced environment on a massive upward trajectoryLead our technology future by defining our Target State ArchitecturePartner and support teams to make the best possible technology investmentsKōrero mō te tūranga - About the role This role provides an opportunity to help lead NZ Post's technology future by defining our Target State Architecture, partnering with our business units to understand what they do, where they fit in to the broader enterprise vision and supporting them to make the best possible technology investments to deliver on strategy.We are seeking the expertise of a highly capable and experienced Enterprise Architecture specialist to drive some exciting key technology projects including pulling together our overarching target stare architecture plan.Our Architecture team is dynamic, fast paced and on a massive upward trajectory. We are dedicated to doing architecture properly and building a practice where all the best Architects want to work. You'll have the opportunity to advance your Architecture career with professional development and high impact projects galore, while also enjoying the work-life balance our flexible culture enables.This role can be based in Wellington or Auckland. Mōu - About you To succeed in this role, you'll have the following skills and attributes:Fantastic engagement skills - you connect, communicate and influence stakeholders to build consensus on the best plan going forward for both immediate and strategic needs with a business partnering approach.Experience working in a large, complex environment such as ours.Proven Enterprise Architecture knowledge and experience working strategically across all business domains.Ability to develop and document conceptual architecture and other high-level solution artefacts in a clear and concise manner.Proven leadership, support and mentoring skills to contribute to the development of a high performing, collaborative practice and positive workplace culture.Mō te Tukurau Aotearoa - About NZ Post NZ Post- Tukurau Aotearoa is an iconic organisation with a rich history and bright future.  We've been part of New Zealand's fabric for more than 180 years and over that time we've adapted to keep pace with the changing world around us. We've made big investments in technology, infrastructure and sustainability, so we can deliver even more for Aotearoa in the future.    We're at a critical point in our journey as we consider what's next for our mail business and invest further in our parcel delivery capabilities, looking to capitalise on ongoing e-commerce trends.  We're looking for people who are up for the challenge to help us keep delivering what people care about. It's an exciting time to join.  Hiahia? - Interested? Come and join the whanau! Bring your passion for leading and embracing change to this role.  If this sounds like your next career move, we invite you to review the Job Description and apply online through www.jobs.nzpost.co.nz. For further information, please contact Olivia Jacobs on 027 604 6834. Applications for this position close on 24 April 2024. Please note that due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.  All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check and may be required to undertake a drug test. There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values. We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.