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Cloud Support Engineer (Networking Monitoring & Scaling)
Amazon, Auckland, NZ
DESCRIPTIONAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization? If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success. WHAT CAN YOU EXPECT FROM A LIFE AT AWS? Every day will bring new and exciting challenges on the job while you: - Learn and use groundbreaking technologies. - Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. - Interact with leading engineers around the world. - Partner with Amazon Web Services teams to help reproduce and resolve customer issues. - Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services. - Drive customer communication during critical events. - Drive projects that improve support-related processes and our customers’ technical support experience. - Write tutorials, how-to videos, and other technical articles for the developer community. - Work on critical, highly complex customer problems that may span multiple AWS services.WHY AWS SUPPORT?- First and foremost this is a customer support role – in The Cloud- On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.- Career development: We promote advancement opportunities across the organization to help you meet your career goals- Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.- As we operate on follow-the-sun model, you may be required to work a staggered week; either Sun-Thu or Tue-Sat (no on-call) This role supports and focuses on our Networking services such as Elastic Load Balancing, Auto Scaling, Cloud Watch, Route 53, VPC (Virtual Private Cloud). Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests.We are open to hiring candidates to work out of one of the following locations:Auckland, NZL | Wellington, NZLBASIC QUALIFICATIONS- Bachelor’s degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field or equivalent work experience- Good Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion - Detection and Prevention Services)- Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux)- Experience with Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing)PREFERRED QUALIFICATIONS- Experience configuring virtual server environments- Knowledge/experience in configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc.- Experience managing full application stacks from the OS up through custom applications- Experience configuring software-based Load Balancing solutions- Experience with end to end application monitoring, tracing and alerting using tools like CloudWatch, Grafana, Datadog, Prometheus etc.- Good understanding of security best practices- Good understanding of distributed computing environments and methodologies- Good Knowledge managing domain transfers, records and DNS security.- Experience troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related).- Experience in monitoring IT services.
ANZ Product Technologist
, hamilton, NZ
SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e:commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers that are passionate about fulfilling our purpose.SEE generated 6 billion in revenue in 2022 and has approximately 17,700 employees who serve customers in 129 countries/territories. To learn more, visit sealedair.Job Description: Designs, validates, and brings new products to market: Specifies precise new product functional requirements; designs, tests and integrates components to produce final designs; and evaluates the designs overall effectiveness, cost, reliability, and safety: Designs, develops, executes and evaluates fitness:for:use testing, product specifications and process validation plans; creates and reviews material part specifications and bills of materials: Collaborates with internal manufacturing partners, contract manufacturers, designers and product specialists to optimize designs for manufacturability: Utilizes CAD (Computer Aided Design) or CAE (Computer Aided Engineering) systems to model new designs and produce detailed engineering drawingsQualificationsRequisition id:45036Relocation:YesThe Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.*Please be cautious of fraudulent recruiting efforts using the SEE name or logo. SEE will never request private information during the application process, such as a Drivers License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at MON1
Cloud Support Engineer (Networking Devices)
Amazon, Auckland, NZ
DESCRIPTIONABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success. WHAT CAN YOU EXPECT FROM A LIFE AT AWS? Every day will bring new and exciting challenges on the job while you:- Learn and use groundbreaking technologies- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs- Interact with leading engineers around the world- Partner with Amazon Web Services teams to help reproduce and resolve customer issues- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services- Drive customer communication during critical events- Drive projects that improve support-related processes and our customers’ technical support experience- Write tutorials, how-to videos, and other technical articles for the developer community- Work on critical, highly complex customer problems that may span multiple AWS services WHY AWS SUPPORT?- First and foremost this is a customer support role – in The Cloud- On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.- Career development: We promote advancement opportunities across the organization to help you meet your career goals.- Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.- As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).Want to know what’s it like to be a Support Engineer at AWS? Take a look!https://www.youtube.com/watch?v=GC3bWcFFZToWhat if I’m not an expert in all the preferred qualifications listed on the job description? That’s okay. That’s our preferred list, not a required listed. We hire people who can dive deep so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet. Amazon Web Services is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are open to hiring candidates to work out of one of the following locations:Auckland, NZL | Wellington, NZLBASIC QUALIFICATIONS- Experience troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related)- Good Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion Detection and Prevention Services)- Good Knowledge managing domain transfers, records and DNS security (DNSSEC and DNS Filtering)- Experience with Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing)PREFERRED QUALIFICATIONS- Bachelor’s degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field or equivalent work experience- Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux)- Experience in monitoring IT services and good command of associated technologies- Experience configuring virtual server environments.- Knowledge/experience in configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc.- Experience managing full application stacks from the OS up through custom applications- Experience configuring software-based Load Balancing solutions.- Experience with end to end application monitoring, tracing and alerting using tools like CloudWatch, Grafana, Datadog, Prometheus etc.- Good understanding of security best practices.- Good understanding of distributed computing environments and methodologies
Cloud Support Engineer (Networking)
Amazon, Auckland, NZ
DESCRIPTIONAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization? If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success. WHAT CAN YOU EXPECT FROM A LIFE AT AWS? Every day will bring new and exciting challenges on the job while you:- Learn and use groundbreaking technologies.- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.- Interact with leading engineers around the world.- Partner with Amazon Web Services teams to help reproduce and resolve customer issues.- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.- Drive customer communication during critical events.- Drive projects that improve support-related processes and our customers’ technical support experience.- Write tutorials, how-to videos, and other technical articles for the developer community.- Work on critical, highly complex customer problems that may span multiple AWS services.This role supports and focuses on our Networking services such as Virtual Private Network, Direct Connect, Transit Gateway, Client VPN. Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests.We are open to hiring candidates to work out of one of the following locations:Auckland, NZL | Wellington, NZLBASIC QUALIFICATIONS- Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field.- Knowledge or experience with system administration, and troubleshooting of operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, load balancing, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related).- Knowledge or experience with troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related).- Knowledge or experience of the networking OSI model with understanding of protocols such as VLAN, IPSEC, TCP, SSL, DNS, OSPF and BGP and understanding of virtualization (Hypervisors, VMware, Xen).PREFERRED QUALIFICATIONS- Experience managing full application stacks from the OS up through custom applications, following best security practices for network and web application firewall.- Knowledge or experience with configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto, etc.- Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).- - Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.- - Knowledge of security concepts/best practices in securing application architectures from external threats.
EHS Coordinator : Hornby
, hornby, canterbury, NZ
Company OverviewGrounded by a history that is deeply rooted in innovation, Hexion is a global employer committed to building and protecting the future by producing innovative performance materials. Our materials are the building blocks for critical industries-including construction, agriculture, energy, automotive, and infrastructure protection. Everywhere you look, you will find our materials and people at work to help customers make products that are stronger, safer, and cleaner. When you work for Hexion, you'll join a team that is committed to operating safely and with integrity to build a more sustainable future for all : our associates, our customers, and the communities where we live and work.This role is responsible for compliance with both Hexion and Government occupational health and safety (OH and S) regulations. It requires a substantial amount of leadership and courage to achieve compliance with OH and S standards and regulations. The role is also vital in providing an OH and S perspective to process risk assessments and will therefore participate in formal process hazard analysis reviews as required. Additionally, the role is responsible for oversight and compliance with the OH and S requirements of New Zealand's Major Hazard Facilities (MHF) legislation, specifically ensuring that control measures for personal safety are identified, monitored and their status reported upon in a timely manner.Position OverviewAs our new EHS Coordinator, you will partner with all site personnel to manage the implementation and maintenance of the Safety Management System (SMS) and provide expertise to deliver health and safety outcomes aligned to Hexion's corporate EHS Policies. This role will be ideally suited to someone who has formal OH and S training or a strong operations/manufacturing background with sound EHS and process safety knowledge and experience. Reporting to the Senior Manager MHF/EHS, some of the duties and responsibilities will include:Regulatory Compliance:Coordinate the site compliance with environmental, health and safety regulations:Participate in MHF studies and data collection/analysis:Ensure timely submission of mandatory corporate and regulatory reports:Assist with emergency response activities following spills and releases including mandatory agency reporting as requiredOperational EHS Management:Coordinate and participate in EHS performance improvement initiatives:Monitor the use of the site Process Safety Management (PSM) processes, emergency response and other safety programs:Support and participate in the site Safety Committee through the chairing and organization of meetings, minute taking and assigning of actionsAuditing and Management Systems:Understand the site Safety Management System elements and monitor business performance against the elements of the SMS applicable to OH and S:Participate in site internal:audits and participate in external and corporate EHS and Process Safety audits:Monitor closure of audit actions and outcomes:Monitor completion levels for the sites training activitiesAbout YouThe ideal candidate will have::Relevant combinations of training and experience in occupational health and safety (formal qualifications are viewed favorably) or relevant experience in the engineering, chemistry, or environmental sciences:Familiar with safety and environmental regulations including air, wastewater, storm water, solid and hazardous waste regulations:Natural curiosity and desire to participate in a high performing team:Possession of leadership qualities:Strong critical thinking, problem solving and decision:making skills:The ability to interpret and apply health and safety legislative standards and guidelines practically:Proficient and fluent communication skills, both written and verbal:Ability to build effective working relationships across the business:A strong commitment to upholding standards and processes
Cloud Support Engineer (Containers)
Amazon, Auckland, NZ
DESCRIPTIONAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you: Learn and use ground breaking technologies. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. Interact with leading engineers around the world. Partner with AWS teams to help reproduce and resolve customer issues. Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services. Drive customer communication during critical events. Drive projects that improve support-related processes and our customers’ technical support experience. Write tutorials, how-to videos, and other technical articles for the developer community. Work on critical, highly complex customer problems that may span multiple AWS services.WHY AWS SUPPORT ENGINEERING? First and foremost this is a customer support role – in The Cloud. On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives. Career development: We promote advancement opportunities across the organization to help you meet your career goals. Training: We have training programs to help you develop the skills required to be successful in your role. ROLE DESCRIPTION This role supports our services that focus on enabling Container Deployments on AWS with services such as AWS Elastic Container Service (ECS), Elastic Kubernetes Service (EKS) and AWS Batch. Want to know what’s it like to be a Support Engineer at AWS? Take a look! https://www.youtube.com/watch?v=GC3bWcFFZToWhat if I’m not an expert in all the preferred qualifications listed on the job description? That’s okay. That’s our preferred list, not a required listed. We hire people who can dive deep so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet.Amazon Web Services is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We are open to hiring candidates to work out of one of the following locations:Auckland, NZL | Wellington, NZLBASIC QUALIFICATIONS- Knowledge and experience in administration and troubleshooting across DevOps/Deployment, Orchestration Management, Containerization, Configuration Management.- Knowledge and experience in Continuous Integration Technology (eg. Chef, Puppet, Docker, Jenkins, Ansible, or related tools).- Knowledge and experience in troubleshooting Linux or Windows issues on servers- Certificate, Diploma or Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical positionPREFERRED QUALIFICATIONS- Experience in Web and Application Server technologies including deployment and troubleshooting (eg. Apache HTTPD, Apache Tomcat, Nginx, IIS).- Experience in scripting or development using Python, Node.js/JavaScript, PowerShell, Golang or Bash.- Knowledge and experience in networking including troubleshooting, HTTPS/TLS, iptables, packet capture analysis- Experience with Kubernetes container orchestration engines (eg. Docker Swarm) and containerization technologies (eg. Docker, Podman, Containerd)- Understand the concepts of high availability and scalable system design
Operational Excellence Specialist
New Zealand Post, Auckland
Support driving problem solving activity across the network. Empower local teams to own and drive business improvement. Promote a culture of operational excellence through uplifting OE capability. Kōrero mō te tūranga - About the role Our Strategy & Excellence team are responding to our changing environment by making the most of our potential opportunities. We are acting now and aligning to the strategic direction of our business. This way of operating will enable a collaborative model combining strong operational line management with end-to-end process expertise. The main purpose of this role is to facilitate problem solving activity across the network, enabling identification of root causes and effective scoping & implementation of improvement initiatives.  You'll also fully utilise your black belt qualification to promote a culture of operational excellence through enabling effective collaboration across teams and empowering local teams to own and drive business improvement, alongside supporting/training/coaching local improvement specialists to uplift improvement capability across our operations. Specific Accountabilities are; Working across all levels of the organisation, provide coaching and support across the network empowering and enabling improvement practices. Design and Implementation of Continuous Improvement Programmes.Proactively identify, scope and lead initiatives to improve processes and lift business performance. Lead analysis of operational performance identifying both areas of concern to alleviate and good practices to share across the network. Ensure benefits and outcomes of improvement initiatives are monitored, measured and managed. Support implementation of Process Engineering, Operational Excellence and MOS frameworks. About the Strategy & Excellence Operational Team  NZ Post operates an integrated network where items are delivered safely, in the most cost-effective and profitable manner based on the class of service the customer has paid for. The Strategy and Operational Excellence team are responsible for ensuring that the capabilities for this are defined, built and maintained in such a way that decentralised operations can utilise these to meet the defined service, safety and cost outcomes. Mō te Tukurau Aotearoa - About NZ Post NZ Post is an iconic organisation with a rich history and bright future. We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce. It's an exciting time to join. He Aha Te Pai - What you'll love about us!  Alongside the opportunity to work with a team passionate about delivering, our permanent employees enjoy a wide variety of benefits including: Free onsite secure parking at the APC Access to discounted health insurance plans for you and your family Special rates on fantastic holiday home accommodation around New Zealand Retail shopping discounts with our partners An Employee Assistance programme to support you when you need it Plus more!! Hiahia? - Interested? Come and join the whanau! If this sounds like your next career move, apply today, or to find out the full requirements of the role please download the JD available via the NZ Post website. If you require additional information, contact Gemma Corbett (Talent Acquisition Specialist) on 027 372 4705 or [email protected] Applications for this position close on 21 April 2024. Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.   All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check and may be required to undertake a drug test.  If you're interested in a role, please apply directly through our online portal. Our team of experienced in-house recruiters is the glue between our business and finding the right person for the role and we therefore won't consider candidates through agencies (unless previously arranged).  There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values. We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.