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Cloud Support Engineer (Networking Monitoring & Scaling)
Amazon, Auckland, NZ
DESCRIPTIONAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization? If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success. WHAT CAN YOU EXPECT FROM A LIFE AT AWS? Every day will bring new and exciting challenges on the job while you: - Learn and use groundbreaking technologies. - Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. - Interact with leading engineers around the world. - Partner with Amazon Web Services teams to help reproduce and resolve customer issues. - Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services. - Drive customer communication during critical events. - Drive projects that improve support-related processes and our customers’ technical support experience. - Write tutorials, how-to videos, and other technical articles for the developer community. - Work on critical, highly complex customer problems that may span multiple AWS services.WHY AWS SUPPORT?- First and foremost this is a customer support role – in The Cloud- On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.- Career development: We promote advancement opportunities across the organization to help you meet your career goals- Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.- As we operate on follow-the-sun model, you may be required to work a staggered week; either Sun-Thu or Tue-Sat (no on-call) This role supports and focuses on our Networking services such as Elastic Load Balancing, Auto Scaling, Cloud Watch, Route 53, VPC (Virtual Private Cloud). Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests.We are open to hiring candidates to work out of one of the following locations:Auckland, NZL | Wellington, NZLBASIC QUALIFICATIONS- Bachelor’s degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field or equivalent work experience- Good Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion - Detection and Prevention Services)- Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux)- Experience with Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing)PREFERRED QUALIFICATIONS- Experience configuring virtual server environments- Knowledge/experience in configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc.- Experience managing full application stacks from the OS up through custom applications- Experience configuring software-based Load Balancing solutions- Experience with end to end application monitoring, tracing and alerting using tools like CloudWatch, Grafana, Datadog, Prometheus etc.- Good understanding of security best practices- Good understanding of distributed computing environments and methodologies- Good Knowledge managing domain transfers, records and DNS security.- Experience troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related).- Experience in monitoring IT services.
Cloud Support Engineer (Networking Devices)
Amazon, Auckland, NZ
DESCRIPTIONABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success. WHAT CAN YOU EXPECT FROM A LIFE AT AWS? Every day will bring new and exciting challenges on the job while you:- Learn and use groundbreaking technologies- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs- Interact with leading engineers around the world- Partner with Amazon Web Services teams to help reproduce and resolve customer issues- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services- Drive customer communication during critical events- Drive projects that improve support-related processes and our customers’ technical support experience- Write tutorials, how-to videos, and other technical articles for the developer community- Work on critical, highly complex customer problems that may span multiple AWS services WHY AWS SUPPORT?- First and foremost this is a customer support role – in The Cloud- On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.- Career development: We promote advancement opportunities across the organization to help you meet your career goals.- Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.- As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).Want to know what’s it like to be a Support Engineer at AWS? Take a look!https://www.youtube.com/watch?v=GC3bWcFFZToWhat if I’m not an expert in all the preferred qualifications listed on the job description? That’s okay. That’s our preferred list, not a required listed. We hire people who can dive deep so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet. Amazon Web Services is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are open to hiring candidates to work out of one of the following locations:Auckland, NZL | Wellington, NZLBASIC QUALIFICATIONS- Experience troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related)- Good Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion Detection and Prevention Services)- Good Knowledge managing domain transfers, records and DNS security (DNSSEC and DNS Filtering)- Experience with Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing)PREFERRED QUALIFICATIONS- Bachelor’s degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field or equivalent work experience- Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux)- Experience in monitoring IT services and good command of associated technologies- Experience configuring virtual server environments.- Knowledge/experience in configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc.- Experience managing full application stacks from the OS up through custom applications- Experience configuring software-based Load Balancing solutions.- Experience with end to end application monitoring, tracing and alerting using tools like CloudWatch, Grafana, Datadog, Prometheus etc.- Good understanding of security best practices.- Good understanding of distributed computing environments and methodologies
Cloud Support Engineer (Networking)
Amazon, Auckland, NZ
DESCRIPTIONAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization? If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success. WHAT CAN YOU EXPECT FROM A LIFE AT AWS? Every day will bring new and exciting challenges on the job while you:- Learn and use groundbreaking technologies.- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.- Interact with leading engineers around the world.- Partner with Amazon Web Services teams to help reproduce and resolve customer issues.- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.- Drive customer communication during critical events.- Drive projects that improve support-related processes and our customers’ technical support experience.- Write tutorials, how-to videos, and other technical articles for the developer community.- Work on critical, highly complex customer problems that may span multiple AWS services.This role supports and focuses on our Networking services such as Virtual Private Network, Direct Connect, Transit Gateway, Client VPN. Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests.We are open to hiring candidates to work out of one of the following locations:Auckland, NZL | Wellington, NZLBASIC QUALIFICATIONS- Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field.- Knowledge or experience with system administration, and troubleshooting of operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, load balancing, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related).- Knowledge or experience with troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related).- Knowledge or experience of the networking OSI model with understanding of protocols such as VLAN, IPSEC, TCP, SSL, DNS, OSPF and BGP and understanding of virtualization (Hypervisors, VMware, Xen).PREFERRED QUALIFICATIONS- Experience managing full application stacks from the OS up through custom applications, following best security practices for network and web application firewall.- Knowledge or experience with configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto, etc.- Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).- - Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.- - Knowledge of security concepts/best practices in securing application architectures from external threats.
Category Manager Transport & Fleet
New Zealand Post, Auckland
Category Manager - Transport & Fleet Based in East Tamaki, AucklandStrategic Category Management focusWe are clear in our aspiration of being the best delivery business for Aotearoa. Our customers want digital experiences and real time visibility and in response we're creating an unmatched delivery backbone and last mile network, we're implementing technology, data assets and infrastructure to digitalise and optimise our network.Kōrero mō te tūranga - About the role In this newly created role, you'll be a core part of our Strategic Contracts & Relationships team, reporting through to the GM. You'll design and execute a Transport and Fleet Category strategy, which will involve conducting commercial negotiations, contract and risk management, and supply base optimisation. You'll be leading the development and execution of successful third-party delivery, commercial, contract and supply chain management frameworks which including relationship, performance, issues, risks, budget, and penalties It will see you working cross functionally with key stakeholders to drive optimal contracting and supply chain strategies, ensuring the best outcome for NZ Post, and building a roadmap of initiatives to support business objectives in line with the category strategy. The category will be made up of First, Middle & Last Mile outsourced or direct managed fleet sub-categories, will include Air, Ferry, Line Haul, Van, Car, Motorbikes, E-bikes, Fleet Management and Fuel.We also have a goal to be carbon neutral from 2030. We will do this by reducing our carbon emissions by 32% (from our 2018 baseline) and offsetting our remaining emissions from 2030. 100% of our own fleet will be electric by the end of 2025, 25% of our Last Mile Delivery Partners fleet will be electric by the end of 2025 and 100% will be electric by 2030. You will be a key part of planning and execution of this goal.Mōu - About you You'll be an experienced Supply Chain or Contract Management practitioner, who has clocked up some miles within the Transport & Fleet category, ideally within an operational environment. You'll also have up to date knowledge of the global transport and fleet landscape, know what's on offer, what's possible and what it looks like from a dollar perspective. You'll combine this with beingA confident decision maker with strong negotiation skills and influencing communication skills, able to build strong, effective relationships externally and internally, at all levels of the businessAble to display outstanding time management and organisational skills coupled with a genuine willingness to include others as you work towards a common goalHaving a continuous improvement mind-set, actively challenging existing processes and implementing new ways of workingExperienced in vendor and relationships management with a working knowledge of outsourcing arrangementsIt goes without saying but we'll say it anyway, you'll also need to have strong commercial acumen and a solid understanding of Goods & Services contracts.Mō te Tukurau Aotearoa – About NZ PostNZ Post is an iconic organisation with a rich history and bright future. We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce. It's an exciting time to join.He Aha Te Pai - What you'll love about us! Alongside the opportunity to work with a team passionate about delivering, our permanent employees enjoy a wide variety of benefits including:Access to discounted health insurance plans for you and your familySpecial rates on fantastic holiday home accommodation around New ZealandRetail shopping discounts with our partnersAn Employee Assistance programme to support you when you need itPlus more!!Hiahia? - Interested? Come and join the whanau!If this sounds like your next career move, apply today, or to find out the full requirements of the role please download the JD available via the NZ Post website. If you require additional information, contact Michele Christie (Talent Acquisition Specialist) on 022 087 5195Applications for this position close on 28 April 2024Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.  All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check and may be required to undertake a drug test. If you're interested in a role, please apply directly through our online portal. Our team of experienced in-house recruiters is the glue between our business and finding the right person for the role and we therefore won't consider candidates through agencies (unless previously arranged). There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.
AWS Technical Consultant (TAM), New Zealand
Amazon, Auckland, NZ
DESCRIPTIONJoin AWS as we invest NZ$7.5 billion in New Zealand over the next 15 years. As a Technical Account Manager you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS. Key job responsibilities- You’ll build solutions, provide technical guidance and advocate for the customer - Ensure AWS environments remain operationally healthy whilst reducing cost and complexity - Develop trusting relationships with customers, understanding their business needs and technical challenges - Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management - Consult with a range of partners from developers through to C-suite executives - Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers - With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS - Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning - Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise - Solve a variety of problems across different customers as they migrate their workloads to the cloud - Uplift customer capabilities by running workshops, brown bag sessions, etc.As we continue to rapidly expand in NZ, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications. A day in the lifeAs a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here https://bit.ly/2AivWrM.About the teamAt Amazon Web Services, we don't mind being called "peculiar." We have our own way of doing things. We're obsessed with customers, we see beauty in simplifying the complex, and we're comfortable with being misunderstood. That might sound unorthodox, but our unusual approach and our culture - focused on removing obstacles so builders can build - are part of why our people enjoy working in AWS.We are a company of builders who bring varying backgrounds, ideas, and points of view to inventing on behalf of our customers. Our diverse perspectives come from many sources including gender, race, age, national origin, sexual orientation, culture, education, and professional and life experience. We are committed to diversity and inclusion and always look for ways to scale our impact as we grow.We’re passionate about supporting the needs of our people and their family members. Benefits include Medical Cover, Employee Assistance Programs and Global Mobility opportunities.We are open to hiring candidates to work out of one of the following locations:Auckland, NZLBASIC QUALIFICATIONS- Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, Service Delivery Manager etc. - Expertise in two or more technical domains (e.g. System administration, networking, programming, dev ops, security, compute, storage, databases, big data, analytics, etc.) - Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences - Ability to juggle tasks and projects in a fast-paced environmentPREFERRED QUALIFICATIONS - Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform etc. - Understanding of DevOps practices and tools including Continuous Integration / Deployment etc.
Mail and Customer Services Officer
New Zealand Post, Auckland
Mail and Customer Service Officer - AlbanyPermanent Part-Time Tuesday to Friday 7am to 11am and Saturday 7am to 12pmLocation: Albany Box Lobby $26.06 per hourA role with variety! The main aspect of this role will be counter work and interacting with customers (mainly through parcel collection). Shift:Tuesday to Friday 7am to 11am and Saturday 7am to 12pm.Day to day you will:Interact with customers (mainly through parcel collection) whilst ensuring high levels of customer satisfaction,Keep an eye out for opportunities to improve the way we deliver our services. Sorting and organising parcels (some heavy lifting is required)About You:To be successful in this role you will ideally have a background in customer service, retails skills or experience in mail/ parcel sorting.We will also be looking for:Ability to commit to punctuality and flexibilityStrong verbal and written communicationPositive attitude and a proactive natureReliable transport to commute between both Box Lobbys (own vehicle)Ability to work autonomouslyFlexability to cover other team members on leaveAt New Zealand Post, we know what values we hold and the exciting direction we are taking our business. Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including:Access to discounted health insurance plans for you and your familySpecial rates on fantastic holiday home accommodation around New ZealandFull use of a Wellness portal to help you lead a long, happy and healthy lifestyleAn Employee Assistance programme to support you when you need it Your opportunity could start right here. Apply now!For more information about careers at New Zealand Post visit jobs.nzpost.co.nz. All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security checkNew Zealand Post Limited (NZ Post) recognises the diversity and uniqueness of its workforce and reaffirms its commitment to create a safe and inclusive environment for everyone.
Mail and Customer Services Officer
New Zealand Post, Auckland
Mail and Customer Service Officer - AlbanyPermanent Part-Time Monday 1300 to 1730 and Tuesday to Friday 1300 to 1600Location: Albany Box Lobby $26.06 per hourA role with variety! The main aspect of this role will be counter work and interacting with customers through parcel collection. Shift:Monday 1300 to 1730 and Tuesday to Friday 1300 to 1600Day to day you will:Interact with customers (mainly through parcel collection) whilst ensuring high levels of customer satisfaction,Keep an eye out for opportunities to improve the way we deliver our services. Sorting and organising parcels (some heavy lifting is required)About You:To be successful in this role you will ideally have a background in customer service, retails skills or experience in mail/ parcel sorting.We will also be looking for:Ability to commit to punctuality and flexibilityStrong verbal and written communicationPositive attitude and a proactive natureReliable transport to commute between both Box Lobbys (own vehicle)Ability to work autonomouslyFlexability to cover other team members on leaveAt New Zealand Post, we know what values we hold and the exciting direction we are taking our business. Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including:Access to discounted health insurance plans for you and your familySpecial rates on fantastic holiday home accommodation around New ZealandFull use of a Wellness portal to help you lead a long, happy and healthy lifestyleAn Employee Assistance programme to support you when you need it Your opportunity could start right here. Apply now!For more information about careers at New Zealand Post visit jobs.nzpost.co.nz. All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security checkNew Zealand Post Limited (NZ Post) recognises the diversity and uniqueness of its workforce and reaffirms its commitment to create a safe and inclusive environment for everyone.
Floor Manager - AM Shift
New Zealand Post, Auckland
2200 - 0630 Monday night to Saturday morningBased at our flash new automated processing centre in WiriBe part of our iconic and transforming organisationHybrid operational leadership role balancing walking the floor with your people and office-based process and planning. At NZ Post, we are going through a major transformation which sees us preparing for the future by building an unmatched delivery backbone and last mile network; implementing the technology, databases and infrastructure to digitise and optimise the network; enabling a more extensive range of delivery choices and deepening strategic relationships with our customers.This role is based at our state of the art newly commissioned transformational facility in Wiri. The operational floor is over 33,000 sqm and is packed full of the latest automation technology, with smarts to optimise processing of parcels to best serve our network. Kōrero mō te tūranga - About the roleAs a Floor Manager you will provide support to the Operations Leader in managing the freight processing operations to its optimal efficiency by using the automated sorter.You'll be spending time on the processing floor working with and leading your teams as well as working alongside the Operations Manager, in implementing and managing the agreed operational plan, ensuring productivity and service targets are met.You'll do this through:Leading by example with Safety and Wellbeing; growing a culture that ensures a ‘Safety Always' principle in all aspects of day-to-day operations.People leadership functions including rostering, performance management, coaching and development, and co-ordination of training.Lead the processing team on the shift they are responsible for.Ensuring production plans are delivered/meeting the expected productivity and service targets.Mōu - About youYou will have a knack for managing people, and good leadership will be a key strength in your toolbelt. This is a role for operational folk, who have a couple of years' experience in a supervisory position leading large teams. Alongside your love of leading teams and ensuring the smooth production of your site, you'll enjoy planning, analysing, and solving problems.  You'll also need to have a comfortable level of computer literacy to manage the daily reporting element of the role.Hiahia? - Interested? Bring your passion for creating great teamwork and operational efficiency to this role. If this sounds like your next NZ Post career move, apply today, or to find out the full requirements of the role please download the JD available via the NZ Post intranet. If you require additional information, contact Olivia Jacobs on 0276046834.Applications for this position close on 24 April 2024.All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check and may be required to undertake a drug test. There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values. We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone. 
Operational Excellence Specialist
New Zealand Post, Auckland
Support driving problem solving activity across the network. Empower local teams to own and drive business improvement. Promote a culture of operational excellence through uplifting OE capability. Kōrero mō te tūranga - About the role Our Strategy & Excellence team are responding to our changing environment by making the most of our potential opportunities. We are acting now and aligning to the strategic direction of our business. This way of operating will enable a collaborative model combining strong operational line management with end-to-end process expertise. The main purpose of this role is to facilitate problem solving activity across the network, enabling identification of root causes and effective scoping & implementation of improvement initiatives.  You'll also fully utilise your black belt qualification to promote a culture of operational excellence through enabling effective collaboration across teams and empowering local teams to own and drive business improvement, alongside supporting/training/coaching local improvement specialists to uplift improvement capability across our operations. Specific Accountabilities are; Working across all levels of the organisation, provide coaching and support across the network empowering and enabling improvement practices. Design and Implementation of Continuous Improvement Programmes.Proactively identify, scope and lead initiatives to improve processes and lift business performance. Lead analysis of operational performance identifying both areas of concern to alleviate and good practices to share across the network. Ensure benefits and outcomes of improvement initiatives are monitored, measured and managed. Support implementation of Process Engineering, Operational Excellence and MOS frameworks. About the Strategy & Excellence Operational Team  NZ Post operates an integrated network where items are delivered safely, in the most cost-effective and profitable manner based on the class of service the customer has paid for. The Strategy and Operational Excellence team are responsible for ensuring that the capabilities for this are defined, built and maintained in such a way that decentralised operations can utilise these to meet the defined service, safety and cost outcomes. Mō te Tukurau Aotearoa - About NZ Post NZ Post is an iconic organisation with a rich history and bright future. We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce. It's an exciting time to join. He Aha Te Pai - What you'll love about us!  Alongside the opportunity to work with a team passionate about delivering, our permanent employees enjoy a wide variety of benefits including: Free onsite secure parking at the APC Access to discounted health insurance plans for you and your family Special rates on fantastic holiday home accommodation around New Zealand Retail shopping discounts with our partners An Employee Assistance programme to support you when you need it Plus more!! Hiahia? - Interested? Come and join the whanau! If this sounds like your next career move, apply today, or to find out the full requirements of the role please download the JD available via the NZ Post website. If you require additional information, contact Gemma Corbett (Talent Acquisition Specialist) on 027 372 4705 or [email protected] Applications for this position close on 21 April 2024. Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.   All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check and may be required to undertake a drug test.  If you're interested in a role, please apply directly through our online portal. Our team of experienced in-house recruiters is the glue between our business and finding the right person for the role and we therefore won't consider candidates through agencies (unless previously arranged).  There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values. We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.
Enterprise Architect
New Zealand Post, Auckland
Dynamic, fast paced environment on a massive upward trajectoryLead our technology future by defining our Target State ArchitecturePartner and support teams to make the best possible technology investmentsKōrero mō te tūranga - About the role This role provides an opportunity to help lead NZ Post's technology future by defining our Target State Architecture, partnering with our business units to understand what they do, where they fit in to the broader enterprise vision and supporting them to make the best possible technology investments to deliver on strategy.We are seeking the expertise of a highly capable and experienced Enterprise Architecture specialist to drive some exciting key technology projects including pulling together our overarching target stare architecture plan.Our Architecture team is dynamic, fast paced and on a massive upward trajectory. We are dedicated to doing architecture properly and building a practice where all the best Architects want to work. You'll have the opportunity to advance your Architecture career with professional development and high impact projects galore, while also enjoying the work-life balance our flexible culture enables.This role can be based in Wellington or Auckland. Mōu - About you To succeed in this role, you'll have the following skills and attributes:Fantastic engagement skills - you connect, communicate and influence stakeholders to build consensus on the best plan going forward for both immediate and strategic needs with a business partnering approach.Experience working in a large, complex environment such as ours.Proven Enterprise Architecture knowledge and experience working strategically across all business domains.Ability to develop and document conceptual architecture and other high-level solution artefacts in a clear and concise manner.Proven leadership, support and mentoring skills to contribute to the development of a high performing, collaborative practice and positive workplace culture.Mō te Tukurau Aotearoa - About NZ Post NZ Post- Tukurau Aotearoa is an iconic organisation with a rich history and bright future.  We've been part of New Zealand's fabric for more than 180 years and over that time we've adapted to keep pace with the changing world around us. We've made big investments in technology, infrastructure and sustainability, so we can deliver even more for Aotearoa in the future.    We're at a critical point in our journey as we consider what's next for our mail business and invest further in our parcel delivery capabilities, looking to capitalise on ongoing e-commerce trends.  We're looking for people who are up for the challenge to help us keep delivering what people care about. It's an exciting time to join.  Hiahia? - Interested? Come and join the whanau! Bring your passion for leading and embracing change to this role.  If this sounds like your next career move, we invite you to review the Job Description and apply online through www.jobs.nzpost.co.nz. For further information, please contact Olivia Jacobs on 027 604 6834. Applications for this position close on 24 April 2024. Please note that due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.  All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check and may be required to undertake a drug test. There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values. We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.